Frequently Asked Questions

What does shipping cost?

Answer: We always offer free shipping on all orders within Sweden and the EU.

For deliveries outside the EU, shipping costs may apply. Current information is always displayed at checkout before purchase.

Is it safe to shop at ELYO?

Answer: Absolutely! We offer a 100% satisfaction guarantee and a 14-day open purchase policy.
If you are not completely satisfied with your purchase, you can easily return the product by contacting our customer support.

We always do our best to make your shopping experience safe, smooth, and enjoyable.

Can I cancel an order?

Answer: Once payment has been completed, we cannot guarantee that cancellation is possible.
If you wish to cancel your order, please contact us and we will assist you as quickly as possible.

How can I track my order?

Answer: Once your order has been shipped, you will receive a tracking number via email.
If you have any questions or need help with the delivery, please contact us via our contact form, and we will be happy to assist you.

What payment methods do you accept?

Answer: We offer several secure and easy payment options:

• Card payment: Visa & Mastercard

• Klarna: Pay now or later

• Mobile payments: Apple Pay, Shop Pay & Google Pay (depending on location)

How long is the delivery time?

Answer: Your order will be processed within 24 hours and usually shipped within 1-3 business days. Delivery time is typically 7-10 business days. In some cases, delivery time may vary depending on warehouse location and shipping carrier.

We will notify you as soon as your order is shipped and keep you updated until the package arrives.