Shipping and Delivery Policy

Thank you for choosing Elyo. We strive to provide you with a safe, smooth, and reliable shopping experience – from order to delivery. Please read our shipping and delivery policy below.

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be handled on the next business day.

We always offer free shipping on all orders within Sweden and the EU.
For deliveries outside the EU, shipping costs may apply. Full information will always be displayed at checkout before purchase.

Standard delivery usually takes 5–7 business days after the order has been shipped. Our handling time is 1–3 business days, meaning you will normally receive your package within 7–10 business days in total. Delivery time may vary in some cases depending on warehouse location and shipping carrier.

Elyo collaborates with authorized warehouses and suppliers both within and outside the EU. Goods are shipped directly from the respective warehouse after your order has been confirmed via email. When purchasing multiple products, they may be sent in separate shipments depending on warehouse location. Products are usually delivered to your mailbox or nearest pick-up point.

If you have chosen delivery to a pick-up point or parcel locker, the package must be collected within the specified storage period with the carrier. If the package is not collected in time, it will automatically be returned to us. In such cases, a fee may be charged to cover return and handling costs.

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your delivery via our order tracking page by entering your tracking number.

We offer international shipping to selected countries. Shipping costs and delivery times may vary depending on the destination. For international deliveries, customs duties, taxes, or other fees may apply in the recipient country. These fees are the responsibility of the recipient according to local regulations.

If there are any problems with your delivery, please contact our customer service via the contact form. We always do our best to resolve the situation quickly and smoothly.

It is the customer's responsibility to provide correct delivery information when ordering. Please check that your name, address, and contact details are correct before completing your purchase to avoid delays. In the event of any delays, we will inform you via email and keep you updated on your order status.

For information on returns, exchanges, and refunds, please refer to our return policy. If you have any questions regarding shipping or delivery, you are always welcome to contact us.

Thank you for shopping with Elyo – where quality, safety, and design meet.