Return policy

Thank you for shopping at ELYO!

We are dedicated to ensuring our customers are satisfied. Please read our return policy below.

Returns
We offer a 14-day return period, during which you can return your order without stating a specific reason. The 14 days start from the day you received your package. If the order consists of several items delivered separately, the period is counted from the day you received the last item.

To be eligible for a return, the item must:

• Be unused
• Be in original packaging
• Retain all labels, protective plastic, and any seals
• Be in the same condition as when received
• Be in resalable condition without signs of use, assembly, cleaning, or manipulation

Products showing signs of use, wear, cleaning, assembly, or other handling beyond what is necessary to determine the item's properties and function may be denied a return or incur a deduction from the refund.

Exceptions to the right of withdrawal
For products sealed for health or hygiene reasons, such as beauty-tech devices, facial brushes, lymphatic brushes, skincare tools, or other products that come into direct contact with skin, the right of withdrawal only applies if the seal is unbroken.

If the hygiene seal is broken, protective plastic is removed, the device is activated, or the product has been used or tested on skin, the right of withdrawal does not apply.

For hygiene and health reasons, opened or used products cannot be returned or resold.

If the hygiene seal is broken, the right of withdrawal does not apply according to the Distance and Off-Premises Contracts Act (2005:59) Chapter 2, Section 11, point 5.

Refunds
Once we receive your return, our team will inspect the item and process your refund. Refunds are issued to the original payment method within 10 business days after the return has been approved.

Exchanges
If you have received a defective or damaged item, we will gladly exchange it for a new one at no extra cost. Please contact our customer service via the contact form to initiate an exchange.

Return Shipping
For returns within Sweden, the customer is responsible for a fixed return shipping cost of SEK 119, which will be deducted from the refund amount. For returns within the EU/EEA, the cost is €16 (EUR).

This fee does not apply to claims for defective or incorrect items. A return shipping label will be sent to you via email, and the package should be dropped off at your nearest service point. The return is sent with a trackable shipping service for secure handling.

How to initiate a return
You can cancel your purchase via the form "Cancel my order" in the footer, or contact our customer service via the contact form. Please provide your order number, a brief description of the reason for return, and any relevant images if applicable.

Cancellations
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it can no longer be canceled.

Contact us
For questions about returns, exchanges, or refunds, you are always welcome to contact our customer service via the contact form. We do our best to help you quickly and smoothly.

Thank you for choosing ELYO! We strive to provide you with a safe, smooth, and professional shopping experience.